Terms and Conditions

1. DEFINITIONS

“Booking” means the period for which you have paid to stay at the Property.

“Property” means Altitude 261 and all its fixtures, fittings and equipment.

“Management” means the owners of the Property.

"Guests" means the persons who stay overnight in the Property during the Booking.

"Visitor" means a person a Guest permits to visit the Property during the Booking.

"Event" means a booking that includes Visitors.

2. ACCEPTANCE & RESPONSIBILITY

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. CHECK-IN/OUT

Check-in time is not before 3pm on the arrival date and check out time is not later than 11am on departure date.
Early arrival (1pm) or late departure (1pm) is subject to prior arrangement and availability..

4. PAYMENT

An Initial payment (25% of the total) is required to confirm booking.
A Final payment (75% of the total) must be received no later than 30 days prior to your arrival. You will receive an email reminder 7 days prior to the due date.
Payments are in Australian dollars.
Following 2026 Reserve Bank changes on credit card surcharge fees a discount is applied automatically at check out for bank transfers and PayID transfers.
In the unlikely event you must pay the Final payment via credit card you will need advise us before the due date so we can manually generate an invoice. Please note that $90 fee is added to cover time. Bank transfers and PayID are fast, secure and free.

5. CANCELLATION OR VARIATION

If you need to vary or cancel your Booking, you can do this online or by contacting us via email (hello@altitude261.com) or phone (+61 411215661)
Cancellations made more than 90 days prior to the check in date will receive a 50% refund of the Initial payment. Cancellations 90 days or closer your arrival date are non refundable.
As an alternative, your booking date can be changed once - subject to the alteration being requested more than 90 days prior to the arrival date - without penalty. New dates are subject to availability and must be within 12 months of the original arrival date. You can make one date change per booking. Please contact us if you need to change your booking date.

6. SECURITY BOND

A credit card bond pre-authorisation of $1500.00 is in place throughout your stay.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the credit card. Examples include but are not limited to damage or excess cleaning requirements,

7. UNAVAILABILITY

If the Property becomes unavailable for occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and any moneys paid will be refunded in full.

8. LINEN AND TOWELS

We supply linen, pillows, sheets, towels, hand towels, bath mats and beach towels to use during your stay.

9. YOUR RESPONSIBILITIES

You must comply with all applicable Property Rules and all instructions from Management of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
Use of the Sauna, Spa, Pool and Ice Bath are potential risks for some people. You are responsible for managing your own risk (and of your children) when using these facilities.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of incidents immediately. Management may recover from you repair or replacement cost (at Management's discretion)
Only the guests staying at the property (maximum of 15) are allowed to be at the property.
Disturbance to our neighbours, including excessive noise, is prohibited and could result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure, all food should be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition similar to how it was presented to you on check-in.
All furniture and furnishings should be left where it was when you arrived.
The property should be vacated on time.

10. PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so we have the chance to rectify the situation as quickly and efficiently as possible. You must allow service access to the property.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and could reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

11. ALTITUDE 261 DESCRETION

Altitude 261 has the right to refuse a booking and refund any payments made at its discretion.
Altitude 261 accepts no responsibility or liability for any loss or damage to any property belonging to the client or the client’s guests, including hire equipment and all items that are on site. We reserve the right in our absolute discretion to exclude or remove any undesirable persons from the premises without liability.

12. PET POLICY

Your well behaved pet/s are welcome to join you at Altitude 261.
Altitude 261 borders wildlife corridors. If your pet is likely to chase native animals, is likely to be aggressive, or to bark excessively, then they should not be brought with you.

13. Short-Term Rental Amenity Liability Waiver

USE OF WELLNESS AMENITIES (SAUNA, SPA, POOL, AND ICE BATH) – RELEASE OF LIABILITY & INDEMNITY AGREEMENT

Voluntary Use and Assumption of Risk: The Guest acknowledges that the property includes specialized wellness facilities, including but not limited to a sauna, spa, swimming pool, and ice bath (collectively, the "Amenities"). The Guest agrees that the use of these Amenities is entirely voluntary. The Guest understands that cold-water immersion, heat exposure, and swimming carry inherent risks of severe physical injury, illness, thermal shock, hypothermia, cardiac events, drowning, or death. The Guest knowingly and freely assumes all such risks, both known and unknown, associated with the use of the Amenities.
Health and Safety Representation: The Guest represents that they, and any minors under their supervision, are in good physical health and have no medical conditions that would make the use of the Amenities unsafe. The Guest agrees to consult a physician before use if they suffer from heart conditions, blood pressure anomalies, diabetes, pregnancy, or any other medical concern. The Guest strictly agrees not to use the Amenities while under the influence of alcohol, narcotics, or any medication that impairs judgment or physical capability.
Supervision of Minors: The Guest assumes full, sole, and absolute responsibility for the constant visual supervision and safety of all children, minors, or guests under their booking party. Children must never be left unattended near or within the Pool, Spa, Sauna, or Ice Bath areas.
Release and Waiver of Liability: To the maximum extent permitted by law, the Guest, on behalf of themselves, their heirs, executors, and booking party, hereby releases, waives, and forever discharges the Property Owner, Host, and Management ("Released Parties") from any and all claims, demands, liabilities, causes of action, damages, costs, or expenses arising out of or related to any personal injury, property damage, or wrongful death resulting from the use of the Amenities, whether caused by the active or passive negligence of the Released Parties or otherwise.
Indemnification: The Guest agrees to indemnify, defend, and hold harmless the Released Parties from any claims, losses, or liabilities (including legal fees) brought by any member of the Guest’s party, minor children, or third parties arising directly or indirectly from the Guest's use or misuse of the Amenities.